Responsible gambling

At Grand Villa Casino Edmonton, we encourage responsible gaming practices to ensure that our patrons have an enjoyable experience while maintaining control over their spending habits.

Self-Exclusion Program

If you feel that your gaming activities are negatively impacting your life or the lives of those around you, please consider our Self-Exclusion Program. This program allows you to voluntarily exclude yourself from participating in any gaming activity at Grand Villa Casino Edmonton for a specified period of time. To initiate this process, please visit our Customer Service desk.

Account Restrictions

We may restrict access to certain patrons who have demonstrated excessive behavior or disregard for responsible gambling practices. These restrictions can include:

• Voluntary exclusion (self-exclusion)
• Involuntary exclusion due to behavioral issues
• Exclusion periods as enforced by AGLC guidelines

If you are experiencing difficulties in controlling your gaming activities, we encourage you to seek assistance from our trained staff members.

Gaming Limits

To ensure a fun and safe experience for all patrons, we recommend setting personal limits on the amount of time spent playing games or wagering funds. If you feel that these limits are not being met, please contact our Customer Service team for guidance.

Support Resources

We provide access to various support resources to help individuals manage their gaming activities responsibly:

• National Responsible Gambling Helpline
• Problem Gaming Support Services

Remember, we are committed to providing a safe and enjoyable environment for all patrons. If you have any concerns or require assistance with responsible gambling practices, please do not hesitate to reach out.

Additional Resources

For more information on responsible gaming, please visit the following organizations:

• Canadian Gaming Association
• Alberta Gaming and Liquor Commission (AGLC)
• Problem Gaming Support Services